Reservations Services Agent
Job no: 517200
Work type: Permanent Full-Time
About the Company
The Star Entertainment Group’s (TSEG) vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, our properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation and entertainment options.
About the Role
We are seeking permanent full-time Reservations Services Agents who will be the ambassador for The Star award-wining restaurants and luxury 5-Star Hotels across three properties. Being the voice and first point in contact for our guest, you are responsible for an impeccable and prompt delivery of memorable thrilling guest service.
What will my day look like as Reservations Service Agent?
- Demonstrate knowledge of The Star three property outlets and promote the quality products of TSEG
- Assist with guest reservations and general enquiries.
- Provide anticipatory service and seek for opportunities to creatively upsell rooms and cross-sell alternative outlets
- Resolving customer queries with diplomacy and tact
- Build rapport with guest and closely liaise with different departments to create a memorable guest experience
Who we are looking for?
- Solid experience in a similar role within 5-star hotel industry or at reputable luxury brand
- Previous knowledge and experience in using Opera system is ideal
- Display strong communication, problem-solving skills and attention to detail
- Sales driven with the ability to meet KPI targets
- Ability to speak an Asian Dialect (e.g. Cantonese, Mandarin, Vietnamese and/or Korean) will be highly regarded
Benefits of working at The Star
- Free light rail from Central to The Star
- Discounted parking onsite
- Paid penalty rates
- Free meals on shift
- Laundered uniform
- Career development
- Outlet discounts across The Star Entertainment Group
Due to the in-depth training provided within the job, we can only consider candidates that hold unrestricted working rights in Australia (i.e. Australian Citizen and/or Permanent Resident)
If you are passionate about luxury, five-star service and have the required experience we would love to hear from you.
Advertised: AUS Eastern Standard Time
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