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VIP Customer Relations Executive

Apply now Job no: 518905
Work type: Permanent Full-Time
Location: Melbourne
Categories: Business Development

At The Star we have just one mission – to thrill. That's why we have world-class restaurants, brilliant bars, luxurious accommodation, nightclubs and high-end fashion. And, of course, our casino!

Working with us brings some great benefits, including generous discounts at our hotels, bars & restaurants.

We are looking for a VIP Customer Relations Executive to join our Team in Melbourne, specifically looking after our Indo China Guests.


A day in the life of a VIP Customers Relation Executive;

  • Developing and growing The Star Entertainment Group’s Domestic Market through relationship marketing across the 3 properties.
  • Identify new opportunities to grow the domestic VIP database through commercial relationships and drive revenue.
  • Monitor, manage and react to customer trends and lapsed patronage.
  • Attend relevant events in Melbourne, and across all 3 Star properties where you will entertain VIP Customers to build positive relationships.
  • You will develop and recommend strategies to identify new players, retain and grow market share to encourage repeat and lapsed player visits.
  • Liaise with our VIP customers (when on property), ensuring their every need is met and their Star experience exceeds their expectations.
  • Travel interstate including New Zealand (average once monthly)

What experience do you require?

  • Vietnamese/Cambodian Language skills preferred.
  • Previous sales experience desirable but not essential.
  • Sales focused individual who loves a challenge and can work to deliver team targets.
  • Demonstrated ability to influence individuals through positive relationship building skills.
  • Excellent communication and strong networking skills to drive business revenue.
  • Experience or understanding of the gaming environment but not essential

Sound like you? We'd love to hear from you! Apply now via the link to be part of our growing team

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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