Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Food and Beverage Attendant you will be responsible for providing exceptional customer service to all guests, ensuring that the first and last impression is enthusiastic and professional. The ideal candidate will be adaptable, reliable, and engaging to ensure that our guests receive optimum service every time.

This is a fantastic opportunity to highlight your experience in one of our many venues at The Star Gold Coast, including our Signature and Casual Dining restaurants, as well as our variety of Resort Bars, Casino Bars and Private Gaming Rooms.

A few of your responsibilities:

• Provide friendly and efficient food & beverage service
• Maintain an in-depth knowledge of the venue’s menu and current promotions
• Communicate additional meal requirements, allergies and dietary needs to the kitchen
• Collaborate with your team to provide efficient and seamless service
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures  
• Ensure RSA standards are maintained

What are we looking for:

• Experience in a fast-paced hospitality environment or customer service role
• Exceptional customer service skills
• Passion to learn and grow your career in the hospitality industry
• Flexible availability with weekends essential
• Current QLD RSA Statement of Attainment

About you:

With your exceptional attention to detail and customer service skills, you will take pride in delivering an unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Food and Beverage team up for success.

Your role will be pivotal in shaping the success of our venues at The Star. Join us in making a difference.  

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive Hourly rate, plus penalty rates for weekends and public holidays
• Up to 30% discounts across award winning restaurants and accommodation
• Discounted parking available
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.