For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As a Food & Beverage Supervisor in our hotel lobby lounge G&Tea, your enthusiasm for creating unforgettable guest experiences will position you as a vital member of our leadership team, overseeing and assisting team members throughout their shifts. Your commitment to delivering top-notch customer service will be evident as you mentor and develop the team, while also providing insightful recommendations to enhance customer loyalty and satisfaction.

Tea and coffee bar by day, gin bar by night. The perfect space that offers high tea, refreshing cocktails and heavenly plates of dainty ribbon sandwiches.

This is a fantastic opportunity where you will have the opportunity to create a unique experience for our guests, take good care, and lead a dynamic team with integrity.

• A few of your responsibilities:
• Supervise the team on shift and assist with training, development and performance management
• Set daily performance objectives for the team and supervise the service flow and performance standards
• Ensure accurate cash handling procedures are followed
• Assist the Venue Manager to support achievement of financial and operational targets
• Ensure an open line of communication at all times through daily shift briefings, and ensure a smooth transition and handover between shifts
• Monitor the quality of food & beverages to service to ensure high standards are maintained
• Ensure a high level of cleanliness and hygiene in the workplace and coordinate the maintenance and upkeep of all equipment and materials 

• What we will be looking for:
• Supervisory experience within in a hotel/bar/café or similar busy hospitality environment including a thorough knowledge of food and beverages
• Exceptional guest service skills with a proactive attitude and natural ability to communicate effectively with a diverse range of guests
• Highly organised and eager, with a high attention to detail
• Flexible availability to meet the venue operating hours 
• Current NSW RSA Statement of Attainment

About you:

As an expert in Management, you understand the essence of leading a team to deliver a world-class service. With exceptional communication skills and ability to create a fresh, positive and exciting environment where safety and service are paramount, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Food & Beverage Leadership team at The Star.

What can we offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE!

Click on the link below to make your next career move with The Star.