Event Services Operations Manager

Apply now Job no: 529694
Work type: Permanent Full Time
Location: Gold Coast, Queensland
Categories: Executive, Events, Management

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As the Event Services Operations Manager, you will be responsible for the organisation and execution of our events, conferences, and exhibitions. You will take ownership of our Event Centre, ensuring our guests expectations are exceeded while working closely with the team to ensure the day-to-day operations are executed in a timely, efficient, and compliant manner.

You will also be responsible for the budgeting and review of all events, inclusive of all sales, costs and labour. You will lead the team to complete all people planning requirements including recruitment, training, development and performance management of team members.

This is a fantastic opportunity where you will showcase your food and beverage leadership and customer service throughout our property at The Star Gold Coast.

A few of your responsibilities:

  • Managing the overall event operations and logistics of events, overseeing the many exciting conferences, exhibitions, and all other functions on behalf of internal and external guests of The Star Gold Coast.
  • Ownership and capability of leading and managing the Event Centre facilities and leadership team.
  • Maximising profitable outcomes in line with annual targets and operational costs.
  • Overseeing the daily operations of the Event Centre while supporting the Event Planning and Operations Manager.

What are we looking for:

  • Extensive leadership experience in a high-volume event/conference centre with the ability to quickly resolve issues as they arise
  • Experience with planning and resourcing people and products, performance management, controlling labour costs and operating expenses
  • Strong knowledge of all event operations from event servicing to logistics general duties while ensuring that the team remain compliant with all WHS and RSA policies and procedures
  • Demonstrated ability in developing productive relationships and managing and driving change
  • Excellent verbal and written communication skills
  • Ability to provide performance management and facilitate career goal setting within the team when required
  • Tertiary Qualifications in hospitality desirable
  • Knowledge of hospitality software including Microsoft Office, Opera and Delphi preferred
  • Responsible Service of Alcohol accreditation

About you:

With your exceptional attention to detail and event operations background, you will take pride in ensuring an unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Events Team up for success.

Your role will be pivotal in shaping the success of our Events team at The Star. Join us in making a difference.  

What we can offer you:

  • A permanent, fulltime position
  • 30% staff discounts across our award-winning venues at all 3 of our world-class properties
  • Free meal on shift with a new menu every day
  • Lifestyle and wellbeing discounts
  • Career development, training, and courses via The Star Academy
  • Generous Paid Leave for primary and secondary carers
  • Excellent growth opportunities both personally and professionally
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.


Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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