Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Guest Room Attendant you will play a crucial role in ensuring our guests have a memorable stay from the moment they step into their room. This position is a physically demanding role with tight time constraints and requires a high level of attention to detail, however, is very rewarding with a great sense of accomplishment at the end of the day!

This is a fantastic opportunity where you will showcase how we take good care of our guests throughout their stay.

A few of your responsibilities:

• Meticulously cleaning and refreshing guest rooms, bathrooms, and common areas, adhering to the highest standards of cleanliness and presentation
• Demonstrating attention to detail by arranging and replenishing guest room amenities, such as towels, linens, and toiletries
• Maintaining a warm and welcoming atmosphere by ensuring rooms are inviting, well-stocked, and meet the expectations of our discerning guests
• Adhering to all safety protocols and procedures to ensure a secure and comfortable environment for guests and team members alike
  
  

What are we looking for:

• Flexible availability across a 7 day roster
• Previous experience in hotel cleaning or heavy manual labour (highly desired)
• Good communication skills, with a positive and professional attitude
• Ability to work both solo and as part of large team
• Knowledge of cleaning and sanitation products, techniques and methods (desired but not essential)

About you:

To thrive in this role, you should possess exceptional organisational skills, a keen eye for detail, and a genuine passion for delivering outstanding service. Your ability to work collaboratively with a large and diverse team will set our Hotel team up for success.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.  

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive Hourly rate, plus penalty rates for weekends and public holidays
• Up to 30% discounts across award winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.