For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.   

As the Senior Interstate Manager, you will lead and execute the interstate premium guest strategy for The Star Sydney, driving VIP patron acquisition, retention, visitation, revenue growth, and exceptional guest experiences across gaming, hospitality, entertainment and luxury offerings. 

You will be accountable for the performance of the Interstate Premium Guest portfolio, Domestic Rebate Program revenue growth, and the leadership of the Interstate Premium Guest team. This is a fantastic opportunity where you will focus on strengthening premium guest relationships, growing market share, delivering commercial outcomes and ensuring regulatory compliance, while creating seamless and personalised experiences for our VIP patrons. 

A few of your responsibilities: 

• Lead, coach and develop Premium Guest Managers and Executives to achieve and exceed business objectives and performance targets 

• Identify opportunities to increase visitation, loyalty and revenue from interstate premium gaming markets 

• Build and maintain relationships with key interstate premium gaming patrons participating in rebate programs 

• Drive market share growth through relationship marketing and strategic account management initiatives 

• Oversee high-value VIP patron relationships and ensure seamless guest experiences across The Star properties 

• Deliver gaming revenue, visitation and profitability targets while identifying new business development opportunities 

• Direct premium guest promotions, hosted experiences and VIP events 

• Partner with Marketing and Loyalty teams to drive customer acquisition, retention and activation strategies 

• Establish performance standards, KPI frameworks and foster a high-performance culture 

• Represent The Star at VIP functions and industry events 

• Ensure compliance with Responsible Gambling obligations, AML/CTF requirements, KYC processes and gaming regulations 

What we are looking for: 

• 5+ years' experience in VIP gaming, casino marketing, hospitality, premium customer relationship management or luxury services 

• Significant senior leadership experience managing sales and customer-facing teams 

• Proven track record of achieving revenue growth, visitation targets and commercial outcomes 

• Strong strategic account management and stakeholder engagement experience 

• Experience working within regulated environments, ideally involving gaming, customer programs or financial controls 

• Demonstrated ability to lead cross-functional teams and manage competing priorities 

• Strong commercial acumen, decision-making capability and problem-solving skills 

• Excellent written and verbal communication skills with strong presentation capabilities 

• Experience leading change initiatives and driving business adoption is highly desirable 

• Strong understanding of compliance, risk management and ethical business practices 

About you: 

You are a commercially minded leader with a passion for delivering exceptional guest experiences and driving business growth. You excel at building trusted relationships with premium customers, stakeholders and industry partners, while balancing commercial performance with strong governance and compliance. 

You bring a proactive, accountable and outcome-focused mindset, coupled with the ability to influence, inspire and lead high-performing teams. Your strong financial acumen, strategic thinking and leadership capability allow you to identify opportunities, drive revenue growth and deliver outstanding experiences for our premium guests. 

Your role will be pivotal in shaping the success of our Interstate Premium Guest portfolio at The Star. Join us in making a difference. 

What we can offer you:

• Up to 30% Discounts across award winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and laundry services
• Supportive leadership team

Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. 

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