Are you our next rising star?

We're hiring a Sky Deck Manager to join The Star Brisbane, a world-class hospitality destination in the heart of the city.

If you've got personality, love working with people and thrive in busy environments, this is your chance to be part of something exciting. The Sky Deck Manager, reporting to the Food & Beverage Operations Manager, offers a unique opportunity to lead the day-to-day operations of all venues across the Sky Deck. You'll coordinate people, resources and service delivery to achieve financial, operational and guest experience goals. You'll also work with Marketing, suppliers, the Booking Coordinator and VIP Sales teams to drive revenue and sell the venues for events.

This is a fantastic opportunity where you will showcase your leadership, commercial acumen, and ability to create a fresh, positive and exciting environment where safety, service and product excellence are paramount.

A few of your responsibilities:

• Lead and oversee the day-to-day operations of all Sky Deck venues, supporting Venue Leaders and teams to achieve financial, operational and guest experience targets
• Drive a culture of service excellence, delivering The Star's Standards and a premium guest experience at all times
• Own the financial performance of the Sky Deck, including revenue, cost of goods sold, labour and operating costs, and review forecasts, labour reports and monthly profit and loss results
• Collaborate with Marketing and internal stakeholders on initiatives that increase repeat patronage, attract new customers and strengthen the Sky Deck offering
• Oversee workforce planning and rostering in line with the Enterprise Agreement and statutory requirements
• Attract, develop and performance manage Venue Leaders and team members, supporting succession planning and career growth
• Maintain standard operating procedures and monitor the quality and consistency of food, beverage and service
• Resolve guest feedback and escalated complaints, and ensure strong cash handling, food safety and regulatory compliance across all venues

What are we looking for:

• Experience managing multiple venues, with the ability to lead and develop teams
• Demonstrated ability in planning and resourcing people and products, performance management, and controlling labour costs and operating expenses
• Experience in developing productive relationships and managing and driving change
• Experience in mixology and cocktail menu development
• Knowledge of wines, regions and varietals to support menu development and sales
• Current Responsible Service of Alcohol accreditation
• Understanding of the Liquor Act, Industrial Relations and WHS laws
• Excellent verbal and written communication skills
• Tertiary qualifications in Hospitality (desirable)

About you: You are hands-on in your operational approach and passionate about developing your career. You leverage your leadership skills to encourage and support your team in delivering exceptional and personalised service to guests, and you love showcasing the best Australia has to offer.

What can we offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+
• Career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About The Star Brisbane The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen's Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we're redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane's most exciting precincts.

We're all about inclusion At The Star Brisbane, we're committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia's First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.

Ready to shine? Apply now and be part of the team delivering unforgettable experiences at The Star Brisbane.