Are you our next rising star?

Continue your career with us as the Surveillance Duty Manager at The Star Sydney.

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The Surveillance Duty Manager reports directly to the Surveillance Operations Manager and is responsible for ensuring the day-to-day Surveillance Monitor Room operation is managed professionally and efficiently and within compliance of company and department policies, procedures and regulation as well as relevant legislation.

The successful applicant will assist in guiding the team toward achieving all departmental and company goals.

A few of your responsibilities:

• Oversee the training and career development programs for surveillance personnel, identifying operational training needs and implementing induction and self-paced training aligned with departmental goals and best practices.
• Collaborate in developing and implementing strategies to boost employee morale, promote excellent customer service standards, and increase productivity within the surveillance team.
• Support the Director of Surveillance in formulating and executing the departmental business plan and achieving its objectives.
• Lead the surveillance team, emphasising the importance of maintaining integrity and minimising illegal or undesirable activities within the premises.
  
  

What we will be looking for:

• Previous management experience in a casino monitor room environment
• Proven ability to identify, evaluate, investigate and provide analysis to senior management
• Demonstrated ability to motivate and lead a team to ensure a high standard of work output and service
• Demonstrated commitment to providing a high level of service to internal and external stakeholders
• Comprehensive knowledge of Casino Games & detailed Game Protection knowledge on Cheating, Scams, Collusion, Advantage Play & Theft

About you:

With your exceptional attention to detail and surveillance background, you will take pride in upholding our compliance and regulatory requirements. Your ability to work collaboratively with a large and diverse team will set our Surveillance team up for success. Effective communication and influencing strategies across multiple stakeholder streams will also be ideal. 

Your role will be pivotal in shaping the success of our Surveillance operations at The Star Sydney. 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 
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The Star Pty Ltd, Master License Number 407367912