The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

As our Investigations Manager reporting to the General Manager Investigations, you will lead and conduct thorough investigations, ensuring integrity, confidentiality, and fairness in all inquiries.

This is a fantastic opportunity as you’ll lead a team of professional investigators, manage databases, analyse suspicious behavior, and liaise with law enforcement agencies. Additionally, you’ll maintain operational integrity and build strong relationships with regulatory bodies.

A few of your responsibilities:

• Manage and oversee the Investigations Department and conduct background and internal investigations of employee suppliers, contractors and patrons and as directed, also conducting specific executive, legal and audit investigations.
• Pro-actively liaise with the investigation units of other Hotels/Casinos for intelligence purposes and to keep abreast of any developments within the gaming industry.
• Oversee the development of a database to record all investigations (internal and external) to produce investigations reports used in association with monthly and quarterly reporting and external regulator reports.
• Formulate training requirements for Investigations, Audit, Surveillance and Security staff and where necessary, be involved in the practical training programme for the casino.
• Manage and co-ordinate The Star’s databases recording all information relating to suspicious behaviour and compiling statistical information and analysis of issues for management review.

What we are looking for:

• Qualified Investigator with experience in either criminal investigations, workplace investigations or regulatory investigations.
• Demonstrated extensive experience within a law enforcement agency.
• Exposure to a casino and/or gaming environment is desirable.
• Understanding of relevant statutory and reporting requirements.
• Demonstrated ability in leadership, mentoring and team training.

 About you:

You have a deep understanding of investigative techniques and legal frameworks, and a commitment to operational excellence and continuous improvement. Together with your strong organisational skills and high attention to detail, you are a motivated professional with a passion for upholding integrity and driving excellence in investigations.

What we can offer you: 

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Flexible working arrangements
• 30% Discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships and dry-cleaning services
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Our culture

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.

Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.