ROOM ATTENDANT - HOTELS

Are you our next rising star?   

Join our team as a Room Attendant or Houseperson at The Star Brisbane.   

The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.

This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.

The Room Attendant, reporting to the Assistant Housekeeping Manager, ensures that guest rooms are efficiently cleaned and maintained to our five-star standards. They play a key role in promoting positive guest and team culture. 

A few of your responsibilities   

• Maintain and clean all assigned guest rooms and tasks as per our five-star standard 
• Complete ‘Turn Down’ if required 
• Stock trolleys with linen and guest supplies  
• Release guest rooms to Front Office when up to standard 
• Use hotel software to communicate with colleagues and log completed tasks 

What we will be looking for  

• A good understanding of time management 
• The want to build a customer culture 
• The ability to build trust and teamwork  
• Great communication skills 

About you  

Successful candidates will be passionate about providing a high level of customer service and enjoy creating a welcoming environment for our guests. You will thrive on ensuring guests have a clean and comfortable stay with us! Your role will be pivotal in shaping the success of our housekeeping team at The Star Brisbane. Join us in making a difference.  

What can we offer you   

• Complimentary buffet meal on every shift  
• Uniform laundered and ready for you daily on property 
• Competitive hourly rate, plus penalty rates for weekends and public holiday 
• Up to 30% discounts across award winning restaurants and accommodation  
• An organisation that values diversity, teamwork and being your best self  
• Supportive leadership team   
• Extraordinary growth opportunities personally and professionally  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.  

About us  

The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.    

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.    

Our culture  

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace  

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.