Are you our next rising star?

Join our team at The Star Brisbane.

The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre. 

This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.

The Front Office Manager, reporting to the Hotel Operations Manager, provides the chance to take ownership and inspire your team to surpass guest expectations by genuinely dedicating yourself to delivering excellent service. Your primary focus is on improving customer service, enhancing team member performance, and fostering development to ensure an elevated experience for our guests.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for hotels in Brisbane!

A few of your responsibilities

• Ensure the Front Office team is led with professionalism, efficiency, and effectiveness daily
• Oversee customer relations and carpark operations to create unforgettable experiences while promoting a positive work atmosphere for the team
• Manage guest queries and concerns with a diplomatic and empathetic approach
• Control the Front Office labour costs and operating expenses while ensuring operational requirements and service levels are met
• Clearly demonstrate our commitment to service excellence through effective implementation and delivery of The Star values
• Encourage and demonstrate a positive working relationship across all departments at The Star Brisbane

What we will be looking for

• Previous experience in hotel management
• Experience in Opera PMS will be advantageous
• Diploma or degree in hospitality management
• Strong organisation and time management skills

About you

You will be an experienced hotel professional, with previous leadership experience, and have familiarity utilising Opera PMS. In addition, you will be highly passionate in delivering guest excellence and have demonstrated experience leading and developing teams to success. You will bring a collaborative and welcoming mindset and understand the importance of embedding this culture within your team.

Your role will be critical in leading the team through change and continued success. You will have a demonstrated understanding of relevant industry regulatory requirements with experience embedding these requirements as part of your ways of working.

Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position.

What can we offer you?   
• Complimentary buffet meal on every shift
• Uniform laundered and ready for you daily on property
• Discounted parking available in the city  
• Up to 30% Discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities 
• An organisation that values diversity, teamwork and bringing your best self 
• Lifestyle discounts including gym memberships, retail discounts and laundry services 

About us
The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane. 

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