For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.  

The Spa Receptionist, reporting to the Spa Manager, plays an integral part in delivering the ultimate Spa experience to our local, interstate, and international guests that come through our award-winning hotel. As the warm and welcoming face of our sanctuary of relaxation, you will orchestrate a harmonious symphony of exceptional service from the moment guests arrive.

Located within the luxurious Darling Hotel, The Darling Spa offers guests the ultimate Spa experience. Featuring eleven treatment rooms, two exclusive couple’s suites, relaxation lounge as well as a steam room jacuzzi. There is a comprehensive range of face and body treatments available to leave guests feeling relaxed and refreshed head to toe.

This is a fantastic opportunity where you will build memorable connections with both our guests and hotel teams. 

A few of your responsibilities:    

• Warmly welcome guests upon arrival and assist with all spa enquiries. 
• Maintain accurate and up-to-date guest profiles and maximise Spa bookings, upselling and rebooking where possible. 
• Deliver prompt and personalised information around treatment and check-in/check-out of all guests. 
• Assist with spa enquiries and responding to all incoming calls and email enquiries. 
• Ensure guest profiles are up-to-date and detail changes updated in our Spa Software system. 

What we are looking for:  

• Previous experience as a Spa Receptionist or Luxury Hotel Front Desk Agent 
• Flexible availability including rotational weekend work. 
• Ability to provide post treatment advice and assist with retail sales. 
• A friendly & customer service-oriented individual with the ability to work well in a team environment. 
• Great communication skills, both verbal and written 

About you:   

As Spa Receptionist with a strong background in customer service and administration, you understand the importance of providing a serene and welcoming atmosphere for guests. Your excellent communication skills and warm, positive attitude will ensure an exceptional experience for every guest, setting you up for success in this role.

Your role will be pivotal in shaping the success of our Spa at The Star. Join us in making a difference.   

What can we offer you:  

• Complimentary meal on site every day including hot meals, sandwich bar and more.  
• Uniform laundered and ready for you daily on property  
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker.  
• Discounted parking + other transport options  
• Up to 30% discounts across award winning restaurants and accommodation  
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services.  
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+  
• Endless career growth and opportunities to learn and develop your career.  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.  

Our culture  

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.  

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that is right for them and their unique well-being needs.  

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.   

It's your time to SHINE!  

Click on the link below to make your next career move with The Star.