Guest Service Agent | The Star Brisbane

Full-Time & Part-Time Opportunities – Star Grand Hotel

Are you passionate about delivering exceptional guest experiences? As a Guest Service Agent at The Star Brisbane, you'll be the friendly face and first point of contact for our guests – from check-in to check-out and everything in between.

In this dynamic role, you'll manage guest requests, maintain accurate accounts, and ensure every interaction exceeds expectations. You'll also complete daily tasks aligned with shift checklists, all while contributing to a five-star experience in one of Brisbane’s most exciting hospitality destinations.

We’re currently seeking expressions of interest for both full-time and part-time positions at the Star Grand Hotel.

Why You’ll Love It Here:

• Immediate start
• Free buffet meal every shift
• Fresh uniform daily, laundered on property
• Discounted city parking
• Up to 30% off dining & accommodation at The Star Brisbane Venues
• Career growth through The Star Academy
• 24/7 rostered shifts available
• Lifestyle perks: gym memberships, retail discounts, laundry services & more

What We’re Looking For:

• Prior experience within the hospitality or retail is desirable, but not essential.  
• Exceptional guest service skills and strong commitment to 5-star customer service 
• Exceptional presentations and communication skills
• Professional telephone manner 
• Excellent organizational skills and high level of computer literacy 
• Availability for 24/7 rotating shifts
• Ability to work seamlessly in a team environment

About The Star Brisbane

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts.

We’re all about inclusion.

At The Star Brisbane, we’re committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia’s First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.

Ready to shine?

Apply now and be part of the team delivering unforgettable experiences at The Star Brisbane.