Join our team as a Guest Service Agent at The Star Brisbane.   

The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.  

The Guest Service Agent, reporting to the Front Office Manager, delivers outstanding service to our guests during check in, check out and throughout the entire duration of their stay.  We are seeking expressions of interest for full-time Guest Service Agents to join our Hotel Team.

A few of your responsibilities:

• Provide outstanding guest service to guests to enhance their experience 
• Manage all guests' requests and maintain guest accounts 
• Sound knowledge of local attractions and surrounds 
• Perform check in and check out in a professional, friendly, and efficient way for all guests 
• Perform and complete daily tasks in line with shift checklists 

What we are looking for:

• Possess a passion for Hospitality and creating memorable experiences 
• Exceptional guest service skills and strong commitment to 5-star customer service 
• Professional telephone manner 
• Full-time availability over a 24/7 rotating roster
• Ability to effectively communicate and liaise with internal and external clients 
• Excellent organizational skills and high level of computer literacy 

About you:

The successful candidates will possess that go-to attitude and always ensure their main goal is to go above and beyond for our guests, while maintaining our 5-star commitment. Prior experience within the hospitality or retail is desirable, but not essential.  

What can we offer you:

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Discounted parking available in the city
• Up to 30% Discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• An organisation that values diversity, teamwork and being your best self
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Paid training, ongoing career development opportunities

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATINUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.       

It’s your time to SHINE! 

Click on the link below to make your next career move with The Star.