Are you our next rising star?  

Join our team as the Night Manager for The Star Grand.  

The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.

This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city. 

The Night Manager, reporting to the Assistant Front Office Manager, provides the opportunity to lead the Hotel night shift team. This role involves inspiring the team to deliver first-class service and create memorable guest moments. You will assist the Assistant Front Office Manager in accomplishing the department's goals while nurturing and fostering the team's growth.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for hotels.

A few of your responsibilities

• Lead the night shift operations, including team training, development and performance management
• Investigate guest queries and concerns with a diplomatic and empathetic approach
• Clearly demonstrate our commitment to service excellence, ensuring flawless delivery and execution of product excellence and service are paramount
• Encourage and demonstrate a positive working relationship across all departments
• Ensure records across guest and financial details are accurately maintained

What we will be looking for

• Previous leadership experience in hotel management
• Experience in Opera PMS will be advantageous
• Diploma or degree in hospitality management is advantageous
• Strong organisation and time management skills

About you

You will be an experienced hotel professional with leadership experience and familiarity utilising Opera PMS. You will be highly passionate about delivering guest excellence and have demonstrated experience in developing teams to success. You will bring a collaborative and welcoming mindset and understand the importance of embedding this culture within your team.

You will lead the team through change as well as have a demonstrated understanding of relevant industry regulatory requirements with experience embedding these requirements as part of your ways of working.

Your role will be pivotal in shaping the success of our hotel operations at the Star Brisbane. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Flexible working arrangements
• Discounted parking available
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team 
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.