The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices. 

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.  

As our Customer Screening Manager reporting to the Head of Financial Crime Customer Lifecycle Management, you will be responsible for performing complex due diligence screening and vetting related processes in accordance with the AML/CTF Program.

This is a fantastic opportunity where you will manage and mentor a team of Customer Screening Analysts team.

A few of your responsibilities:

• Team Management – Allocation of BAU tasks based on business priorities and general administration.
• Conduct complex due diligence screening in accordance with both the AML/CTF Program and Standing Operating Procedures.
• Accurately update TrackVia and CMS, with revised risk ratings and concise summaries of due diligence findings. Compile in depth diligence reports as required.
• Review escalations by Screening Analysts.
• Apply sound judgement, expertise and knowledge to make independent decisions and escalate red flags and due diligence cases of note to the Group Manager Due Diligence.
• Effectively manage both the review and response of customer alerts highlighted by the Risk and Compliance database.

What we are looking for:

• Previous experience in  an AML related role.
• Previous management/supervisory experience.
• At least 7 years’ experience working in cage, count and patron account procedures in a casino and/or gaming environment; and/or Tertiary studies in a subject which requires a high level of critical analysis and independent research is desirable, e.g. Law, Criminology, Economics, Accounting
• Possess, or have the ability to possess, industry relevant Membership Associations and globally recognised Accreditations.
• Experience in setting targets/objectives and working to stringent deadlines.
• Comprehensive understanding of relevant statutory compliance and reporting requirements.

About you:

You are a skilled financial crime professional with strong AML/CTF expertise and experience in customer screening and due diligence. You lead teams effectively, ensuring high-quality outcomes and regulatory compliance.

Your role will be pivotal in driving impactful outcomes and shaping future solutions by enhancing screening processes, fostering team excellence, and supporting strategic financial crime initiatives.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more.
• Flexible working arrangements
• Up to 30% discounts across award winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self.
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Extraordinary growth opportunities personally and professionally
• Opportunity to work with elite professionals and assets

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture:

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.   

Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.  

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.   

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. 

It’s your time to SHINE! 

Click on the link below to make your next career move with The Star.