Are you our next rising star?
Join our team as an Assistant Guest Services Manager at The Star Brisbane.
The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.
This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.
The Assistant Guest Services Manager, reporting to the Hotel Operations Manager, oversees the daily operations of the Transportation and Property Services Team. In this role you will effectively manage and yield the car park product at the property through effective technology use and instilling a premium service standard
A few of your responsibilities
- Manage and control the transport labour costs and operating expenses ensuring operational requirements are met.
- Oversee and ensure all attendants adhere to all cash handling procedures, and record all cheque, money and room charge transactions in the MICROS system
- Manage and issue monthly invoices to all corporate parking accounts
- Ensure accurate and relevant car park occupancy figures are monitored and recorded via the use of the Car Parking System
- Manage the programming of car park vouchers and validation of access cards.
What we will be looking for
- 2-3 years hotel supervisory experience within a five/four-star hotel
- Excellent verbal and written communication skills
- Computer literacy in Hotel Property Management/Generic Office Systems
- Good organization and time management skills
- Ability to work in a team envionment
About you
Successful candidates will have demonstrated supervisory experience in a customer service role.
Your role will ensure a fresh, positive and exciting environment where safety, flawless delivery and execution of product excellence and service are paramount.
What can we offer you
- 30% staff discounts across our award-winning venues on all 3 of our properties
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniforms laundered and ready for you daily
- An organisation that values diversity, teamwork and bringing your best self
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Discounted parking available in the city
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
About us
The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.
When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
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