Are you our next rising star?
Join our team as a Night Porter at The Star Brisbane.
The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.
This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.
The Night Porter, reporting to the Chief Concierge, is the primary point of contact for our valued guests and visitors during the night shift. Your role will be diverse, from delivering luggage to guest rooms and parking or retrieving vehicles, to offering insights on local attractions and events to our guests.
A few of your responsibilities
- Transport, deliver and store luggage as required by guests
- Respond to hotel guest needs, assist with all guest enquires at Concierge including areas of Tour & Restaurant Reservations, Tourist Information & general enquiries in a fast, friendly & professional manner
- Ensure safety and security of all guests and report any irregularities and unusual incidents
- Provide the highest standard of service to guests within Concierge and ensure smooth flow for all arrivals and departures of guests and hotel guests
- Park and collect guest / patrons’ vehicles promptly and without damage
- Ensure current familiarity with hotel, including guest rooms, restaurants, bars, convention and casino.
What we will be looking for
- Valid driver's licence
- Demonstrated five/four-star hotel experience
- Excellent verbal and written communication skills
- Computer literacy
- A thorough knowledge of Brisbane area, including the local community and its surroundings
- The ability to work across the night shift 22:30-06:30 (10:30pm - 6:30am)
About You
We are seeking dedicated individuals who have a sincere appreciation to deliver exceptional customer service. As a Night Porter with The Star Brisbane, you will have prior experience in a similar role and hold a valid driver’s license.
The ideal candidate will have exceptional presentation and communications skills, while possessing a vast knowledge of the Brisbane area.
Your role will be pivotal in shaping the success of the Hotels department at The Star Brisbane. Join us in making a difference.
What can we offer you
- Complimentary buffet meal on every shift
- Uniform laundered and ready for you daily on property
- Discounted parking available in the city
- Up to 30% discounts across award winning restaurants and accommodation
- An organisation that values diversity, teamwork and being your best self
- Supportive leadership team
- Mental Health and Wellbeing services
- Extraordinary growth opportunities personally and professionally
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
About us
The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.
When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
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