Guest Support Officer (GSO) – Safer Gambling

Guest Support Officers are the frontline of safer gambling guest support, delivering proactive and meaningful interactions across the gaming floor.

As a Guest Support Officer, you will play a key role in promoting safer gambling practices by engaging directly with guests, conducting warm check-ins, and supporting adherence to time-based play requirements. This is a highly interactive, floor-based role requiring strong communication skills and confidence in approaching guests.

Reporting to the Guest Support Managers and Safer Gambling Duty Managers, you will:

• Engage with guests to encourage responsible play and break-taking behaviours
• Monitor and support compliance with time play limits and interventions
• Provide empathetic, non-judgemental support to guests displaying signs of gambling-related harm
• Deliver consistent and professional on-floor interactions aligned to safer gambling procedures
• Refer guests seeking exclusion or additional support to Guest Support Managers
• Guide guests toward external support services, including gambling counselling.
• Work collaboratively with internal teams to enhance awareness and safer gambling outcomes

This is a fantastic opportunity for students, graduates and professionals looking to join our Safer Gambling team in Brisbane on a full-time basis and contribute to fostering a safer gambling culture at The Star.

Why You’ll Love It Here:

• Immediate start
• Free buffet meal every shift
• Smart business attire
• Discounted city parking
• Up to 30% off dining & accommodation at The Star Brisbane Venues
• Career growth through The Star Academy
• 24/7 rostered shifts available - predominantly night and weekend work
• Lifestyle perks: gym memberships, retail discounts, laundry services & more

What We're Looking For:

• Experience in guest relations, support services, social work, security or education
• Demonstrated ability to develop productive relationships, policies, and safer gambling strategies
• Ability to demonstrate problem solving skills and show innovative thinking
• Effectively demonstrating the ability to make sound judgements and make informed decisions to mitigate risks
• Ability to identify indications of gambling issues and assisting guests in making decisions regarding their ongoing gambling safety

About The Star Brisbane

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts.

We’re all about inclusion.

At The Star Brisbane, we’re committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia’s First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.

Ready to shine?

Apply now and be part of the team delivering unforgettable experiences at The Star Brisbane.