The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations, and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist, and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast, and Sydney are world-class, with many award-winning hotels, restaurants, bars, and entertainment venues.

As our Customer Insights Manager, reporting to the Group Manager CRM Operations, you will support Group Loyalty and CRM to make data-driven decisions that optimise guest experiences, maximise commercial returns, and improve operational efficiencies. 

This is a fantastic opportunity where you will play a key role in influencing the design of loyalty campaigns, ensuring that these initiatives are backed by robust analytics. 

A few of your responsibilities

• Own the Group Loyalty and Customer analytics strategy and plan
• Develop strategies for effective data analysis and reporting 
• Selecting, configuring, and implementing analytics solutions for Star Entertainment Group properties 
• Provide insight to support with the development of campaigns, including effectiveness measures and possible ROI targets. 
• Provide insight to relevant teams to support campaign innovation and optimisation 
• Develop and deliver data-driven strategies that enhance customer marketing strategies, ensuring continuous commercial improvement. 
• Act as a key advisor to senior leadership, providing recommendations on data-driven business improvements and forecasting market trends 

What we are looking for

• Minimum 4 years’ experience in customer analytical (quantitative), segmentation and/or marketing disciplines, or relevant analytical experience that could be applied to this discipline. 
• Tertiary qualification in Statistics, Analytics, Marketing. 
• Commercial mindset - you have a track record of commercial expertise, linking decisions to commercial outcomes and ROI
• Effective communication skills, articulating insights into actions for senior leadership and stakeholders
• Advanced user of analytical and data visualisation tools (Cognos, TM1, Tableau, PowerBI or equivalent).
• Experience in cloud-based data solutions using platforms such as Azure or AWS 
• Advanced user of SQL and database queries. 
• Experience in advanced analytics tools/languages (SAS. SPSS, R or Python) 
• Understanding of relevant statutory and reporting requirements. 

What we can offer you

• Complimentary meals on-site daily
• Discounted parking and public transport options
• Up to 30% discounts across award-winning restaurants and accommodation
• An inclusive and diverse workplace culture
• Supportive leadership and ongoing career development opportunities
• Mental health and wellbeing services
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer 
• Opportunity to work with elite professionals and assets 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.

Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star