For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As the Premium Guest Manager, you will support the Director of Premium Guest and Senior Leadership team in developing and growing The Star’s market through relationship marketing across the three properties.
You will also Provide all Interstate VIP patrons with thrilling seamless customer experiences and manage the planning and operational function ensuring retention, growth and the professional provision of bespoke service to The Star’s Premium Guests.
This is a fantastic opportunity where you will focus on member acquisition along with building memorable connections with our guests, regulatory authorities, internal stakeholders and teams.
A few of your responsibilities:
- Effectively lead, manage and develop the Premium Guest Executives to achieve and exceed KPIs
- Communicate with relevant stakeholders on productivity and performance of the department
- Ensure that key events are hosted successfully and identified outcomes achieved
- Develop and implement marketing initiatives and strategy to increase The Star’s market share from VIP patrons
- Identify new opportunities to grow the Interstate database through commercial relationships and subsequent revenues
- Develop and maintain healthy relations with each property’s’ service teams to ensure the patrons receive a consistent full-service experience
What we are looking for:
- Minimum 3 years’ experience in a hospitality or related environment essential
- A proven track record in strategic account management, Sales influence and client service
- Previous Marketing experience or previous hotel or hospitality experience preferable
- Highly organised and excellent communication skills and fluent in Mandarin, Cantonese and Korean highly desirable
- Knowledge of the market, relevant compliance requirements, associated Legislation and the System of Accounting and internal Control.
About you:
You have well developed business acumen and understand how to connect with a potential guest base and promote membership through exceptional guest service and product knowledge. You maintain a high level of knowledge of the commercial landscape and are quick to disseminate to information to management. You are risk-aware and promote all aspects of our commitment to taking good care of our guests, team members and the wider community.
Your role will be pivotal in shaping the success of our Premium Services function at The Star. Join us in making a difference.
What we can offer you:
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Competitive Hourly rate, plus penalty rates for weekends and public holidays
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy – limitless career opportunities
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It’s your time to SHINE!
Click on the link below to make your next career move with The Star!
