Guest Service Agent & Group Reservations | The Star Brisbane

As a Guest Service Agent & Group Reservations Coordinator, you will play a key role in managing group accommodation bookings while delivering exceptional service to both internal and external stakeholders. This hybrid role has a primary focus on Group Reservations, coordinating bookings, liaising with clients and internal teams, and ensuring a seamless experience for group guests from enquiry through to arrival.

In addition to Groups business, you will also support the Front Office operation by undertaking Guest Service Agent shifts, delivering exceptional guest experiences from check-in to check-out. This flexible role requires the ability to manage competing priorities while developing your skills across both Reservations and Front Office and contributing to the overall success of the hotel operation.

You will work collaboratively with multiple departments to ensure both group and individual guests receive a consistently high standard of service. With opportunities to support training, drive operational excellence, and build strong stakeholder relationships, this role is ideal for someone who enjoys variety and thrives in a dynamic hotel environment.

Why You'll Love It Here:

• Immediate start
• Free buffet meal every shift
• Fresh uniform daily, laundered on property
• Discounted city parking
• Up to 30% off dining & accommodation at The Star Brisbane venues
• 24/7 rostered shifts available
• Lifestyle perks: gym memberships, retail discounts, laundry services & more

What We're Looking For:

• Previous Reservations and/or Front Office experience, ideally within a luxury or 5-star hotel environment.
• Extensive guest service experience with a genuine passion for delivering exceptional customer experiences.
• The ability to adapt between Group Reservations and Front Office duties to support operational needs.
• Ability to deliver clear group handovers that give all departments the information they need for seamless execution
• Strong communication, interpersonal, and organisational skills, with the ability to manage competing priorities and build effective relationships with internal and external stakeholders.
• Proficiency in Property Management Systems, with Opera experience highly regarded.
• Demonstrated leadership capability, including the ability to train, mentor, and support team members in a fast-paced environment.

About The Star Brisbane

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts.

We’re all about inclusion.

At The Star Brisbane, we’re committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia’s First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.

Ready to shine?

Apply now and be part of the team delivering unforgettable experiences at The Star Brisbane.