Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As our Spa Supervisor, your focus will be on enhancing the guest experience while strategically developing our spa services to attract local, interstate, and international guests. You will leverage your understanding of guest needs to provide intuitive service and create memorable experiences that encourage repeat visits and referrals.

This is a fantastic opportunity where you will take good care of both our guests and team at The Star Gold Coast.

Please note, this is a 14-month contract.

A few of your responsibilities: 

• Optimise departmental rostering to align with budgetary guidelines and maximise operational efficiency
• Lead, support, and provide constructive feedback to the team to ensure high performance and continuous improvement
• Monitor and manage departmental expenditure, and develop and execute business plans, including budgets and forecasts
• Drive business growth to ensure maximum revenue is achieved
• Assist in the recruitment, training, and performance management of team members to build a high-performing team

What we are looking for:

• Proven experience in leading a team with a focus on achieving business objectives
• Exceptional communication skills, both written and verbal, to effectively engage with guests and team members
• Strong understanding of spa operations and team management, with a strategic mindset for business development
• Experience with POS systems and conducting stocktake to ensure accurate financial management
• Certificate IV or Diploma in Beauty Therapy and a Nationally Recognised RSA

About you: 

As a seasoned leader, you understand the essence of delivering team engagement and a positive environment. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Azure Spa at The Star. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Discounted parking available
• Up to 30% discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team 
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.