The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.
Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.
As our Reservations Services Agent, reporting to the Reservations Services Supervisor or Guest Services Manager you will be the first point of contact for our guests. This role will suit someone with the ability to deliver world class customer service that creates a memorable and thrilling guest experience.
This is a fantastic opportunity where you will assist and respond to all telephone and email reservation sales enquires with a focus on a positive customer experience, conversion of reservations to increase revenue and promote all facilities at each integrated resort.
A few of your responsibilities
- Answer inbound telephone calls for transactions ranging from call transfers and basic information inquiries to complex hotel, dining, spa, event and entertainment reservations
- Respond to in bound guest email enquiries in a professional and timely manner
- Provide guests with a clear picture of The Star Entertainment Group’s products and service offerings keeping the customers needs and wants in mind
- Organise, co-ordinate and complete reservations requirements for hotel rooms, dining and spa as well as internal event and entertainment offerings
- Ensure that guest requests for reservations and other services are met and confirmed and that each guest experience is memorable and positive
What we are looking for
- A passion for guest excellence and a desire to go above and beyond to ensure a positive customer experience
- Knowledge of property management/reservations systems
- Proficiency in Microsoft Office
- Strong verbal and written communication skills required
About You
You are an experienced customer service professional with a strong background in a retail or hospitality role. You apply great listening skills and are very proactive when dealing with customers, clients and stakeholders.
Your role will be pivotal in shaping the success of customer journey at The Star. Join us in making a difference.
What can we offer you?
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking available in the city
- Flexible working arrangements
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships and dry-cleaning services
- Career development, training, and courses via The Star Academy – limitless career opportunities
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture. Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It’s your time to SHINE!
Click on the link below to make your next career move with The Star.
