Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As the Administration Assistant for our residential towers at The Star Gold Coast, you will play a pivotal role in supporting the smooth operations of this team. Your meticulous attention to detail and exceptional organisational skills will be instrumental in ensuring seamless administrative processes, exceptional customer service, and a world-class experience for our valued guests and residents.

This is a fantastic opportunity where you will take good care of both our guests, investors & team members.

A few of your responsibilities: 

• Provide comprehensive administrative support to the Strata team, ensuring efficiency and accuracy in all tasks
• Liaising with tenants, guests and contractors in relation to day-to-day building matters
• Coordination of loading dock deliveries
• Update and maintain accurate information across a variety of databases
• Responding to email correspondence as required
• Provide support to the Strata and Asset Management Team

What we are looking for:

• Exceptional communication and interpersonal skills, with a customer-centric approach
• Attention to detail and the ability to anticipate and exceed our owners needs
• Ability to work independently and as part of a team in a fast-paced environment
• Computer literacy in Microsoft Excel and Word with the ability to learn other operating systems (Mybos, SIHOT, Converga and Oracle)
• Experience in a mixed-use or residential strata environment is highly desirable

About you: 

With your outstanding interpersonal skills and ability to work collaboratively with a large and diverse team, you are set to shine in this role. Your exceptional organisational abilities, meticulous attention to detail, and commitment to delivering exceptional customer service will make you an invaluable asset to the team.

Your role will be pivotal in shaping the success of our Residential team at The Star. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking available
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team 
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.