Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

Reporting to the Talent Acquisition Manager, the Lead Facilitator supports the learning and development delivery for The Star Gold Coast across our workforce of 2000 plus team members. With a strong emphasis on facilitation, this is a fantastic opportunity where you will contribute to the development of fun and interactive training programs that enhance capability, whilst meeting regulatory and governance requirements. 

A few of your responsibilities:

• Facilitate interactive and engaging learning sessions, where the workshops will range from Welcome Days and onboarding to technical skills, compliance, and leadership programs
• Work with internal and external resources to progress elements of work to support the group strategy and deliver assigned elements of The Star’s remediation plan
• Create and distribute communications to specific participant groups through various communication channels 
• Respond to enquiries related to training and development 
• Build effective relationships with team members and internal stakeholders that contribute to the ongoing creation of a high-performance culture 

What we are looking for: 

• Bachelor’s degree in a related discipline and/or Cert IV Training and Assessment 
• Proven experience facilitating learning programs for diverse cohorts including those from culturally and linguistically diverse backgrounds 
• Practical tourism, hospitality and/or events industry knowledge and experience 
• Experience in designing and managing training programs within a regulated industry highly regarded
• Ability to thrive in a highly regulated, complex and dynamic change environment 
• Strong technical skills including experience use Microsoft apps such as Teams, Sharepoint, Excel, Forms and Word 

About you: 

This role will suit someone who has exceptional facilitation skills and is comfortable leading and hosting numerous weekly professional training events. You will be responsible for the coordination, implementation, and delivery of training initiatives for The Star Gold Coast. Your strong communication and organisational skills you will help ensure that the training needs of our Team Members are met. 

Your role will be pivotal in shaping the success of our People Operations team at The Star Gold Coast. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking available
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team 
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.