Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As the Event Services Assistant Floor Manager, you will be actively assisting in all aspects of event management, from attending meetings to the set-up of function venues, managing stakeholders, and delivering exceptional client and guest expectations, all whilst leading a large team!

This is a fantastic opportunity where you will showcase your Events leadership experience throughout our property at The Star Gold Coast.

A few of your responsibilities:

• Lead and manage a large team within our events space with a strong emphasis on event operations
• Coordination of multiple events simultaneously while supporting the events team
• Demonstrate effective time management skills in a fast-paced environment

What are we looking for:

• Managerial or strong supervisory experience in leading a large team in a Food and Beverage setting, event experience is highly regarded
• Maintain strong knowledge of all event operations from event servicing to logistics general duties and ensure that the team remain compliant with all WHS and RSA policies and procedures.
• Strong knowledge of food & beverage products, trends and industry practices
• Demonstrated ability in executing multiple events at a time and resourcing of people and products
• Proficient knowledge of software’s such as; Microsoft 365 programs (Outlook, Excel, Word, PowerPoint, Teams)
• Experience with time-management, in a high-pressure working environment
• Experience in managing costs including labour to create operational efficiencies
• Demonstrated ability in developing productive relationships and managing and driving change
• Excellent verbal and written communication skills
• Accreditation in Responsible Service of Alcohol
• Flexible availability to suit business needs, including weekends and public holidays
• A strong hospitality career focus and the ambition to be part of a fast paced, dynamic and growing department

About you:

With your exceptional attention to detail and previous events experience, you will take pride in ensuring an unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Warehouse up for success.

Your role will be pivotal in shaping the success of our Events team at The Star. Join us in making a difference.  

What we can offer you:

• 30% staff discounts across our award-winning venues at all 3 of our world-class properties
• Free meal on shift with a new menu every day
• Lifestyle and wellbeing discounts
• Career development, training, and courses via The Star Academy
• Generous Paid Leave for primary and secondary carers
• Excellent growth opportunities both personally and professionally
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.