Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Guest Room Attendant you will be responsible for maintaining the entire hotel space including the corridors, elevators and of course the guests' rooms. This position is a physically demanding role with tight time constraints and a high level of attention to detail but very rewarding with a great sense of accomplishment at the end of the day!

This is a fantastic opportunity where you will showcase how we take good care of our guests throughout their stay.

A few of your responsibilities:

• Cleaning and services of allocated rooms
• Removal of Room Service trays/trolleys
• Report and log lost property
• Turn Down service

What are we looking for:

• Flexible availability across a 7 day roster
• Previous experience in hotel cleaning or heavy manual labour (highly desired)
• Good communication skills, with a positive and professional attitude
• Ability to work both solo and as part of large team
• Knowledge of cleaning and sanitation products, techniques and methods (desired but not essential)

About you:

With your exceptional attention to detail and organisational skills, you will take pride in delivering an immaculate room for our guests. Your ability to work collaboratively with a large and diverse team will set our Hotel team up for success.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.  

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive Hourly rate, plus penalty rates for weekends and public holidays
• Up to 30% discounts across award winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.