EVENTS MANAGER – HOSPITALITY MARKETING
The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.
Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.
As our Events Manager, reporting to the Head of Partnerships & Eventing you will complete the ticketing and event operational requirements of both internal and external business and private concerts, events and functions ensuring organisational objectives are adhered. Additionally, you will process all concerts and event bookings from handover to end, liaising with the end client throughout the process and undertaking all ticketing requirements.
This is a fantastic opportunity where you will promote customer relations through the provision of excellent service, a courteous attitude and work efficiency.
A few of your responsibilities
- Drive Event Centre revenue through concert sales, ensuring profitable commercial benefits for The Star Event Centre
- Manage concert related cost effectively to drive profitably for concert events within the Event Centre
- Provide leadership and direction regarding the operational aspects of the event implementation, ensuring customer service, budgetary requirements and operational requirements are met.
- Accurately define the requirements as outlined by sales, internal client or manager for confirmed events and ensure the event is delivered to the client’s satisfaction.
- Determine both internal and external customers’ requirements and provide quality service and product delivery to encourage repeat patronage of customers.
What we are looking for
- Experience in event management (minimum 10 years) Casino or large hospitality experience preferred.
- Understanding of casino rules and regulations.
- Excellent verbal and written communication skills.
- Accreditation in Responsible Service of Alcohol
- Understanding of laws as they relate to the organisation, in particular, the Liquor Act, the Responsible Service of Alcohol programme, Industrial Relations laws and OH&S laws.
About you:
You are a seasoned leader with a unique blend of skills and traits essential to excelling in the fast-paced and dynamic world of event planning. Your exceptional organisational and multitasking abilities are crucial, allowing you to juggle multiple projects simultaneously while maintaining attention to detail. Effective communication and interpersonal skills are also vital to you, enabling seamless collaboration with vendors, clients, and team members.
Your role will be pivotal in promoting positive customer relations through the provision of excellent service at The Star. Join us in making a difference.
What can we offer you?
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking available in the city
- Flexible working arrangements
- Up to 30% Discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships and dry-cleaning services
- Career development, training, and courses via The Star Academy – limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
- Mental Health and Wellbeing services
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.
Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
Click on the link below to make your next career move with The Star.
