For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As our Food & Beverage Supervisor within In Room Dining, reporting to the Venue Manager, you will support leading a team to deliver the daily operations of the venue and provide an exceptional guest experience across The Star Grand and Forbes 5 star Hotel The Darling.

This is a fantastic opportunity where you will have the opportunity to create a unique dining experience for our guests, take good care and have a hands on approach when maintaining efficiency of service, general product and technical knowledge.

A few of your responsibilities:    

• Assist Venue Manager to lead and support achievement of financial and operational targets
• Support the Manager and Assistant Manager in the development of business plans for the outlet and assist with the implementation of the business unit’s and division’s strategies
• Supervise staff and assist the Assistant Restaurant Manager complete all people planning requirements including training, development and performance management of staff
• Set specific daily performance objectives for all employees and supervise the service flow and performance standards
• Ensure all staff adheres to cash handling procedures, and record all cheque, money, credit card and room charge transactions in the MICROS system in accordance with policy and procedure Ensure an open line of communication at all times through daily shift briefings, and ensure a smooth transition and handover between all shifts. Monitor the quality of food and service to ensure high standards are maintained at all times.
• Ensure a high level of cleanliness and hygiene in the workplace and coordinate the maintenance and upkeep of all equipment and materials and maintain level of stock.

What we are looking for:   

• Previous food & beverage leadership experience, with a sound food & beverage knowledge (IRD and/or Hotel experience highly regarded)
• Exceptional, world-class standards in guest service excellence, with a natural ability to communicate effectively with a diverse range of guests
• Polished five-star grooming and personal presentation
• Highly organised and eager, with a high attention to detail
• A current RSA Statement of Attainment
• Flexibility to work a 24/7 rotating roster (including weekends and overnight shifts)

About you:   

As an expert in supervisory duties, you understand the essence of leading a team to deliver a world-class service. With exceptional communication skills and ability to create a fresh, positive and exciting environment where safety and service are paramount, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Food & Beverage Leadership team at The Star. Join us in making a difference.

What we can offer you 

• FREE buffet meal with a new menu every day at our Employee Dining Room
• Uniform laundered and ready for you daily on property
• Free transport on Light Rail from Central to The Star
• $10/day parking available on property
• 30% staff discounts across our award-winning venues on all 3 of our properties
• Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
• Generous Paid Leave for primary and secondary carers
• The Star is an Employer of Choice for Gender Diversity awarded by WGEA
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
• Career development, training, and courses via The Star Academy – limitless career opportunities  
• An organisation that values diversity, teamwork and being your best self  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Our culture 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.   

It's your time to SHINE! 

Click on the link below to make your next career move with The Star.