Find your next career with The Star

Venue Manager

Apply now Job no: 519991
Work type: Permanent Full-Time
Location: Brisbane, Queensland
Categories: Management

The Star Entertainment Group is a leading owner and operator of integrated resorts and casinos in Sydney, Brisbane and the Gold Coast.  Our Group is experiencing an exciting time of growth and targeted investment across all our properties.

A rare opportunity to influence, problem solve and innovate in a growing company:

A great opportunity has arisen in our Food and Beverage Management Team at Treasury Brisbane. We are seeking a Venue Manager in our Food and Beverage Team to support selected outlets. There is the expectation that the successful candidate will support other outlets as required.

Reporting to the Director of Food & Beverage, this role will also see you responsible for customer care, training, coaching and developing the food and beverage team members as well as being hands on and ensuring the smooth running of the day to day operations, with the ability to work a 7-day rotating roster.

Key Responsibilities and Accountabilities (but not limited to):

  • Accountable for the development, implementation and evaluation of service standards to ensure they meet organisational standards
  • Recommend strategies to the Food & Beverage Operations Manager to increasing repeat patronage of guests
  • Oversee the operational functions of the venue, to achieve the department's objectives in conjunction with the business unit’s, division and company objectives
  • Review and analyse the day to day operational needs
  • Ensure that operations are within budgetary requirements for labour, product and operational expenses
  • Make recommendations to maximise revenue and minimise costs
  • Monitor, evaluate and modify the quality and consistency of service and product delivery to continuously meet and improve service standards
  • Accountable for maintaining a customer focus in venue services, ensuring that customer service delivery is timely, effective and efficient and that it meets the customer's needs
  • Manage team members and complete all people planning requirements including recruitment, training and development and performance management of team members
  • Oversee the preparation of rosters for all employees, ensuring adherence to the Treasury Casino and Hotel Brisbane Enterprise Agreement, budgetary requirements and policies and procedures
  • Monitor and manage team member absenteeism, annual leave, days in lieu, time and attendance
  • Ensure that cash handling procedures are adhered to, all shift takings are recorded and investigate variances and discrepancies as required
  • Ensure that cash handling procedures are adhered to, all shift takings are recorded and investigate variances and discrepancies as required

About you:

  • Lives and upholds The Star Values though role modelling behaviours and actions
  • Demonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expenses
  • Great interpersonal skills with a proactive attitude
  • Outstanding communication and organisational skills
  • An exceptional approach to customer service to both internal and external customers
  • Ability to work within a diverse environment

It's your move

If you've got the drive to influence change, grow with our business and inspire your team to achieve greater things, come and play with us at The Star Entertainment Group. Take advantage of this opportunity and join a company which will truly value your experience, passion and leadership skills and apply today.

Join Australia’s leading integrated resort company!


Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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