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Hospitality Assurance Manager

Apply now Job no: 523576
Work type: Permanent Full Time
Location: Sydney
Categories: Legal & Compliance, Management

About us

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

What we are looking for

The Hospitality Assurance Manager is responsible for leading and overseeing all statutory, regulatory, legal and organisational policies, processes and procedures of the Hospitality portfolio - encompassing Restaurants, Bars, Special Events and Nightclubs. You will validate compliance with all agreed processes and operating procedures, as well as examining and improving workflow efficiencies and providing business leads assurance that these are being adhered to.

Key responsibilities in the role are, but not limited to:

  • Lead, review and monitor all regulatory requirements for Hospitality venues and Special Events to ensure processes and standard operating procedures are in place to ensure compliance
  • Consolidate and align cross departmental standard operating procedures and business practices to improve operational accountability and consistency
  • Develop annual compliance and assurance plans
  • Work with business and stakeholders to identify high risk operational practices and ensure adequate controls are documented in standard operating procedures and training materials
  • Ensure all Hospitality business and operational processes and policies are correctly documented, aligned and up to date
  • Continually review operational processes to ensure that they are optimal and balance operational controls with productivity improvements
  • Perform ad-hoc and scheduled reviews to ensure operational adherence to policies and procedures
  • Partner with Operations, Group Compliance, and Risk teams to deliver quality and compliant outcomes

What we are looking for:

  • Previous experience in Compliance or Assurance
  • Strong understanding of Hospitality business processes
  • Strong understanding of Responsible Service of Alcohol
  • Ability to build and maintain relationships at multiple stakeholder levels and functions
  • Good written and verbal communication

Our benefits

  • Discounts across award winning restaurants and accommodation
  • Lifestyle discounts including gym memberships and laundry services
  • FREE buffet meal with a new menu everyday
  • $10 staff parking every day including weekends and late nights
  • Career development, training and courses via The Star Academy

We pride ourselves on our diversity and inclusiveness. We know that people, working together in collaborative teams can create extraordinary things.

At The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTIQ+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities. 

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.  


Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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