Are you our next rising star?   

Join our team as an Assistant Guest Services Manager at The Star Brisbane.   

The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event Centre, transforming how people will play, shop and socialise in the river city. 

The role of the Assistant Guest Services Manager reports to the Front Office Manager and offers the extraordinary opportunity to both lead and inspire the Guest Services team, while providing a positive and memorable guest experience. This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for Guest Services.  

A few of your responsibilities   

• Monitor the daily operations of The Star Brisbane carpark 

• Oversee and lead the Guest Services team 

• Ensuring the accuracy of the car park occupancy figures are correct 

• Review and develop policies and procedures for the Guest Services team 

• Handle and resolve guest service enquires  

What we will be looking for  

• Previous supervisory experience in a hotel or customer service role 

• Prior experience with hotel management software/systems 

• Valid driver’s license 

• Ability to work in a team environment 

About you  

The successful candidate will have previous experience leading a team and be comfortable using relevant hotel software/technology and instilling a premium service standard across the Guest Services team.  

You will bring with you a fresh and positive attitude, along with ensuring the execution of a safe and flawless delivery across your team.  

Your role will be pivotal in shaping the success of our Guest Services team at The Star Brisbane. Join us in making a difference.  

What can we offer you 

• Complimentary buffet meal on every shift  

• Up to 30% discounts across award winning restaurants and accommodation  

• An organisation that values diversity, teamwork and being your best self  

• Paid training, ongoing career development opportunities  

• Extraordinary growth opportunities personally and professionally  

• Paid Parental Leave from day 1, Secondary Carer’s leave also on offer 

• Opportunity to work with elite professionals and assets  

Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position.  

About us  

The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.    

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.    

Our culture  

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.  

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.