The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.
Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.
As our Senior Manager, Safer Gambling, reporting to the Group Manager, Responsible Gambling you will lead the existing NSW Responsible Gambling team and assist in driving the long-term development of the program towards an industry leading position.
This is a fantastic opportunity where you will support the Group Responsible Gambling team with the maintenance of policies and related materials which set out responsible gambling controls.
A few of your responsibilities:
- Collaborate with operational teams across The Star Sydney to cultivate skills and cultural perspectives that support the optimal implementation of The Star's Responsible Gambling strategy
- Ensure adherence to The Star Entertainment Group's Code of Conduct, internal policies, procedures, and applicable statutory and regulatory requirements
- Manage and report on the responsible gambling program budget for The Star Sydney, alongside the Group Responsible Gambling Team
- Report to the Board/Committee for meetings related to the responsible gambling program activity
- Develop and implement training programs covering various skill development areas, such as basic Responsible Gambling (RG), advanced Responsible Gambling Liaison Officer (RGLO) packages, and key guest support officer skills development packages.
What we are looking for:
- Demonstrate a strong sense of urgency and focus, consistently striving to seize opportunities and achieve superior outcomes for The Star
- Ability to take ownership and accountability for delivering on commitments and achieving desired outcomes
- Displaying self-awareness through leadership behaviours, demonstrating authenticity, and practicing self-leadership
- At least 10 years of experience in a casino environment with a focus on managing vulnerable guests and leading teams within an organisation with a significant program aimed at safer gambling
- Extensive experience in leading the development, implementation, and ongoing management of a responsible gambling program within a complex organisational setting
About you:
As an experienced Senior Manager in Responsible Gambling, you will have excellent leadership skills. You are team oriented and able to supervise, mentor and coach direct reports. Your ability to lead changes and outcomes will be key to delivering the Star Entertainment Group’s vision, brand and values.
Your role will be pivotal in shaping the success of safer gambling at The Star. Join us in making a difference
What can we offer you:
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking available in the city
- Flexible working arrangements
- 30% Discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy – limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.
Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
It’s your time to SHINE!
Click on the link below to make your next career move with The Star.
