For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The Surveillance Trainee Operator role reports directly to the Surveillance Duty Manager and offers an extraordinary opportunity to establish overall property control, safety & security whilst protecting the assets and maintaining gaming integrity. This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for Surveillance.

A few of your responsibilities:

• Investigate and Report on activities that potentially pose a threat to the integrity of the operations and casino statutory obligations.
• Review CCTV footage to resolve all gaming inquiries and disputes from internal and external customers.
• Monitor alarm systems and co-ordinate an appropriate response via communications systems to relevant operational departments and emergency services
• Maintain a high level of job knowledge relating to CCTV, gaming, security, alarm systems and other job-related systems.
• Monitor and Report on all critical incidents across The Star complex

What we are looking for:

• Availability to work a rotating roster (12hr shifts), including weekends & public holiday.
• Excellent keyboard typing proficiency & computer skills.
• Well developed written and verbal communication skills.
• Casino gaming experience preferred but not essential
• Attention to detail with good focus & concentration ability.
• The ability to remain composed and perform under pressure whilst multi-tasking.

About you:

You will have a great eye for detail with hands-on problem-solving skills and the ability to work in a fast-paced environment using multiple systems. Effective communication and written skills will be vital for this position.

Your role will be pivotal in shaping the success of our Surveillance operations at The Star Sydney. Join us in making a difference.

What we can offer you:

• 12 weeks paid training (Commencing Mid-September 2024)
• Complimentary meals on site every day including hot meals, sandwich bar and more
• Competitive Hourly rate, plus penalty rates for weekends and public holidays
• Up to 30% discounts across award winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

The Star Pty Ltd, Master Licence Number 407367912

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!
Click on the link below to make your next career move with The Star.