Guest Support Officer

Apply now Job no: 530387
Work type: Maximum Term Full Time
Location: Sydney
Categories: Risk, Guest Experience

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.  

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.  

As our Guest Support Officer reporting to the Patron Liaison Manager, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions.

This is a fantastic opportunity for students, graduates and professionals looking to join our Safer Gaming team in Sydney on a full time or part time basis and contribute to fostering a safer gambling culture at The Star.



A few of your responsibilities


  • Provide empathetic support to guests experiencing challenges related to gambling
  • Promote safer gambling practices through proactive communication
  • Collaborate with internal teams to enhance safety measures and awareness


What we are looking for


  • Experience in guest relations, Responsible Gambling programmes, Hospitality, support services, social work, security, education
  • Demonstrated ability in developing productive relationships, understanding of applicable laws, regulations, policy, relevant codes, safer gambling strategy and supporting information as they relate to the company
  • Ability to demonstrate problem solving skills and show innovative thinking


About You 

As a Guest Support Officer, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions. The role requires availability to work across all shifts (morning, day and night). You will draw upon your love for interaction and problem solving, along with your ability to empathise with others, to confidently assess and implement a range of suitable and timely supportive measures

Your role will be pivotal in shaping the success of Safer Gambling practices at The Star.


Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.


Continue to SHINE at The Star.   

It's your move!  

Make your next move by clicking the link below. 


Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

Back to search results Apply nowRefer a Friend

Job Search

Filter Results

Work type