Investigations Officer – Investigations

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices. 

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues. 

Our Purpose

As our Investigations Officer, reporting to the Investigations Manager, you will help safeguard the integrity of our operations by conducting thorough investigations into internal and external matters. This is an exciting opportunity to work in a highly regulated industry, ensuring compliance with statutory and ethical standards while supporting the success of a world-class entertainment destination.

A few of your responsibilities:

• Conduct internal investigations into employees, patrons, and operational matters, ensuring fairness and confidentiality.
• Liaise with internal departments such as Surveillance, Compliance, and Internal Audit to resolve disputes and maintain operational integrity.
• Manage and maintain databases recording suspicious behaviour and investigations, providing analysis and reports for senior management and regulatory bodies.
• Review patron applications for access to VIP private gaming areas, conducting probity searches and providing authorisations as needed.
• Work with law enforcement, regulatory agencies, and other hotels/casinos to share intelligence and ensure compliance with industry standards.

What we are looking for:

• Experience in investigations within a regulated environment, such as gaming, hospitality, or law enforcement.
• Strong analytical and organizational skills with the ability to compile detailed reports and actionable insights.
• Proven ability to handle sensitive information with the utmost confidentiality and integrity.
• Effective communication and interpersonal skills for collaboration with internal teams and external stakeholders.
• Understanding of regulatory frameworks and statutory obligations within the industry.

About you:
You are a diligent and analytical professional with a keen eye for detail and a commitment to upholding compliance and ethical standards. You thrive in dynamic environments and have a proven ability to manage investigations with diplomacy and discretion. Your ability to collaborate with diverse teams and liaise with external authorities ensures you play a key role in maintaining the integrity of The Star’s operations.

What we can offer you:

• Complimentary meals on-site every day, including hot meals and a sandwich bar.
• Flexible working arrangements to support work-life balance.
• Up to 30% discounts across award-winning restaurants and accommodations.
• Career development opportunities through The Star Academy.
• Access to mental health and wellbeing services.
• Diversity & Inclusion initiatives supporting multicultural, LGBTQI+, and Aboriginal & Torres Strait Islander communities.
• Paid training and ongoing career development, with pathways for growth and learning.
• Be part of an organisation that values teamwork, diversity, and professional excellence.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Our culture 

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.  

Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. 

It’s your time to SHINE! 

Click on the link below to make your next career move with The Star.