Are you our next rising star?
Join our team as the Bell Captain at The Star Brisbane.
The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.
This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.
The Bell Captain, who reports to the Chief Concierge, plays a pivotal role in guaranteeing guest satisfaction. You are the initial point of contact for arrivals and oversee the smooth handling of guest luggage and vehicle arrivals and departures within the hotel. Your primary responsibilities include enhancing customer service whilst boosting the performance of your team members to create an elevated guest experience.
This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for hotels in Brisbane!
A few of your responsibilities
- Lead the Hotel Porter and Doorman to ensure that the team's daily operations foster positive guest relations and create a welcoming environment
- Co-ordinate the arrival and departure of guests with the delivery and collection of their luggage
- Provided accurate information on services and facilities available within the property as well as informing our guests with what’s happening in and around Brisbane
- Foster a positive working relationships across all departments at The Star Brisbane
- Assist the Chief Concierge in rostering, training and communications
What we will be looking for
- Strong organisation and time management skills
- Experience as a Bell Captain or similar position within a five-star property desirable
- QLD Drivers licence with a clean driving record required
- Ability to work in a team environment
- Excellent verbal and written communication skills
About you
You will be an experienced hotel professional with prior porter experience who is proficient in Opera PMS. You should be deeply passionate about delivering exceptional guest experiences and possess a proven track record of leading and developing successful teams. Your approach should be collaborative and welcoming, and you should recognise the significance of instilling this culture within the team
As we move to The Star Brisbane, you will be critical in leading the team through change. You will have a demonstrated understanding of relevant industry regulatory requirements with experience ensuring these requirements are met as part of your ways of working.
Your role will be pivotal in shaping the success of our hotel operations at the Star Brisbane. Join us in making a difference.
What can we offer you
- Complimentary buffet meal on every shift
- Uniform laundered and ready for you daily on property
- Discounted parking available in the city
- Up to 30% discounts across award winning restaurants and accommodation
- Supportive leadership team
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
About us
The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.
When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.
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