For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
The Premium Services Executive Host role reports directly to the Premium Services Supervisor and is responsible for hosting guests within the Premium and VIP areas of the property, ensuring each guest has a positive and memorable experience that exceeds their expectations.
This is a fantastic opportunity to leverage your exceptional customer service skills to deliver a thrilling new era for Premium Services.
A few of your responsibilities:
- Monitor guest and guest access and dress code in the VIP/Premium areas
- Greet and assist guests in the VIP/Premium rooms
- Assist guests and Gaming Services Host’s with queries regarding VIP/Premium membership
- Escort guests to private gaming salons and assist with their needs during gaming activity
- Conduct gaming promotions and assist with guest gift days and perform scrutineer responsibilities for gaming promotions
What we are looking for:
- Holder of a current Special Employee Licence is preferred
- Proven experience within a guest service-related field
- Exceptional interpersonal skills to build relationships with guests and internal stakeholders
- Passionate about creating memorable guest experiences through everyday interactions
- Polished five-star grooming and personal presentation and ability to adapt communication styles to different audiences
About you:
Providing a great customer experience is at the heart of everything you do. You strive to go above and beyond for your customers and your teammates, whilst maintaining compliance at all times.
Your role will be pivotal in shaping the success of our Premium Services operations at The Star Sydney.
What we can offer you:
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Flexible working arrangements
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy – limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It's your time to SHINE!
Click on the link below to make your next career move with The Star.
