For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

The Guest Services Supervisor, reporting to the Assistant Guest Services Manager, provides an excellent opportunity to oversee the daily operations of The Star Sydney car park area while also supervising the broader Guest Services team.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for our Guest Services department.

A few of your responsibilities

• Supervise the programming of car park vouchers and validation of access cards
• Prepare rosters for the Guest Services team
• Resolve guest queries and ensure positive guest satisfaction
• Supervise team members and assist with recruitment, training and development
• Promote a guest focussed culture within your team

What we are looking for 

• Exposure to a hospitality environment in a supervisory role
• Experience in customer service role
• Verbal and written communication skills
• Bilingual/multilingual advantageous

About you

You are a dedicated and reliable Guest Services Supervisor with a strong commitment to motivating and leading a team, while ensuring smooth car park operations each day.

With a keen attention to detail and the ability to remain calm under pressure, you consistently provide guests with a seamless experience from the moment they arrive at The Star Sydney.

Your role will be pivotal in shaping the success of our Guest Services department at The Star Sydney.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more 
• Uniform laundered and ready for you daily on property 
• Competitive Hourly rate, plus penalty rates for weekends and public holidays 
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker 
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation 
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services 
• Opportunity to work with elite professionals and assets 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Our culture 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

 The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. 

It's your time to SHINE! 

Click on the link below to make your next career move with The Star.