For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As a Customer Experience Executive, you will be reporting directly to Customer Experience Manager, where you will support administrative duties and implementation of strategies to reward, grow and retain existing and new business.
This is a fantastic opportunity where you can put your administrative skills and knowledge of events to the test to drive customer engagement and visitation.
A few of your responsibilities:
- Assist the Premium Guest teams to identify and implement opportunities to grow their business and support senior leaders with the day-to-day business administrative needs
- Ensure Premium Business processes, promotional activities and events are timely and cost effective
- Work closely with our marketing events team to ensure clear communication with the Premium Guest team to increase event attendance
- Effectively manage the guest data lists and CRM platform to ensure the business is engaging with our guest database
- Provide meaningful reporting solutions to business leaders along with recommendations to the leadership team to improve business effectiveness
What we are looking for:
- Previous experience within gaming and/or administrative experience
- Competent technology skills including data base management
- Effective written and verbal communication skills
About you:
You are a highly organised and proactive professional with a passion for ensuring smooth and efficient office operations. You excel at managing tasks and assisting teams to explore and develop business opportunities. You are a confident and effective communicator, successfully liaising between various departments and stakeholders to enhance delivery of department objectives and goals.
Your role will be pivotal in shaping the success of our Premium Guest department.
What can we offer you:
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It's your time to SHINE!
Click on the link below to make your next career move with The Star.
