Are you our next rising star?   

Join our team as a Porter at The Treasury Hotel, Brisbane.   

The Porter, reporting to the Senior Porter, is the primary point of contact for our valued guests and visitors. Your role will be diverse, from delivering luggage to guest rooms and parking or retrieving vehicles, to offering insights on local attractions and events to our guests.  

A few of your responsibilities  

• Transport and store luggage as required by guests  
• Ensure efficient and courteous handling of all guest arrivals and departures  
• Ensure all guest enquiries and requests are handled professionally  
• Ensure current familiarity with hotel, including guest rooms, restaurants, bars, convention, and casino  
• Park and collect guest / patrons’ vehicles promptly and without damage  
• Complete all valet dockets clearly and correctly  
• Assist Doorman as required  

What we will be looking for  

• A sincere dedication to delivering exceptional customer service 
• Prior experience in a similar capacity  
• Valid driver's licence  
• Exceptional presentation and communication skills  
• Affinity for the Brisbane area, including knowledge of the local community and its surroundings 
• Strong organizational skills for coordinating guest requests and tasks  
• Ability to work seamlessly within a team environment 

About You 

We are seeking dedicated individuals who have a sincere appreciation to deliver exceptional customer service. As a Porter with The Treasury Hotel, you will have prior experience in a similar role and hold a valid driver’s license.  

The ideal candidate will have exceptional presentation and communications skills, while possessing a vast knowledge of the Brisbane area.  

What can we offer you   

• Complimentary buffet meal on every shift  
• Uniform laundered and ready for you daily on property 
• Discounted parking available in the city  
• Up to 30% discounts across award winning restaurants and accommodation 
• An organisation that values diversity, teamwork and being your best self  
• Supportive leadership team   
• Mental Health and Wellbeing services  
• Extraordinary growth opportunities personally and professionally  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.  

Our culture  

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. 

It's your move  

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