The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.
Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.
As our Senior Manager Fraud and Scams Operations reporting to the General Manager, Financial Crime Operations , you will be responsible for the operational management of strategy, roadmap and initiatives as they relate to fraud detection, prevention, and incident management
This is a fantastic opportunity where you will be instrumental in the design and implementation of The Star’s fraud and scam operations function, including the development and roll out of appropriate processes to effectively manage fraud alerts and matters requiring investigation/resolution.
A few of your responsibilities:
- Establish the Fraud Operations function including hiring, training and developing fraud professionals to achieve business objectives
- Develop and implement fraud prevention strategies ensuring compliance with approved internal Fraud policies, procedures, standards and guidelines
- Oversee the development and optimisation of fraud monitoring and detection rules
- Establish the required workflow to ensure effective and timely internal referrals where applicable (e.g. escalation of multi-party/serious fraud matters or employee related fraud to Group Investigations for further investigation or engage with Finance to resolve casino-related disputes and chargebacks etc)
- Create procedures, user guides and training to implement the fraud and scams operating model
- Lead day-to-day management and quality review of digital fraud and scam operational activities including alert triage, case management, patron outreach, internal case referrals and other downstream processes such as patron exclusions and Withdrawal of License.
- Primary escalation point for significant risk matters / exceptions
What we are looking for:
- Extensive experience in financial crime, fraud or risk.
- 5+ years’ experience in fraud investigations with a background in operations managing fraud and scams operations including developing and refining rules and algorithms for detecting fraud and scams.
- Ability to work autonomously as the leader of the team.
- Deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management / enterprise areas
- A strong leader, influencer, motivator, and decision-maker with demonstrated ability to work effectively with people at all levels and across both internal and outsourced teams
- Self-starter with strong sense of urgency and accountability and has excellent focus on attention to detail with the capability to work and make decisions in a fast-paced environment
About you:
You are strategic and solutions-driven with a passion for protecting customers and businesses from evolving threats. Known for being analytical, decisive, and calm under pressure, I lead high-performing teams to detect, prevent, and respond to fraud with precision and integrity. Your role will be pivotal in driving impactful outcomes and shaping future solutions by enhancing operational resilience and championing innovation in fraud prevention.
Your role will be pivotal in driving impactful outcomes and shaping future solutions by leading strategic initiatives, enhancing fraud detection capabilities, and fostering a culture of vigilance and innovation.
What we can offer you:
- Complimentary meal on site every day including hot meals, sandwich bar and more.
- Flexible working arrangements
- Up to 30% discounts across award winning restaurants and accommodation
- An organisation that values diversity, teamwork and being your best self.
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Extraordinary growth opportunities personally and professionally
- Opportunity to work with elite professionals and assets
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture:
Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.
Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It’s your time to SHINE!
Click on the link below to make your next career move with The Star.
