Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.
As the Employee Relations Advisor you will play a pivotal role in shaping a harmonious and collaborative work environment. Your expertise in employment legislation, policies, and best practices will guide The Star Gold Coast through various employee relations matters, ensuring fair and consistent application across all levels.
This is a fantastic opportunity where you will be proactive and passionate about all things ER and enjoy the challenges of both low and high-risk cases!
A few of your responsibilities:
• Support and advise frontline leaders on behavioural, performance management, disputes, grievances, non-work-related injuries, and long-term unplanned leave matters
• End-to-end case management of medium and high-risk ER cases to resolution
• Lead and conduct workplace investigations into employee grievances and allegations
• Deliver effective coaching and development to line managers, positively impacting business performance and preventing recurring issues
• Represent The Star in industrial relations and lower-risk employee relations matters with team members, unions, employer bodies, and industrial authorities
What we are looking for:
• Solid IR/ER experience within a high volume and fast-paced environment
• Tertiary qualifications in Human Resources, Industrial Relations or Employee Relations preferred
• Understanding of relevant workplace legislation, regulations, and enterprise agreements
• Understanding of the operation of the Fair Work Commission and other employment related agencies
• High level consultation, negotiation and dispute resolution skills with key business stakeholders
• Ability to thrive in a highly regulated, complex and dynamic change environment
• Strong technical skills including experience use Microsoft apps such as Teams, Sharepoint, Excel, Forms and Word
• Highly organised and able to juggle multiple tasks, prioritising as required
About you:
You have sound experience as an ER Advisor and are looking for your next challenge within a large hospitality and entertainment organisation. You enjoy case management particularly involving operational blue-collar workers where you know you can make a real difference for team members while support business principles. Your strong communication and organisational skills you will set you up for success in this role.
Your role will be pivotal in shaping the success of our People Operations team at The Star Gold Coast. Join us in making a difference.
What we can offer you:
• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking available
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATINUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It’s your time to SHINE!
Click on the link below to make your next career move with The Star.
