For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As our Food & Beverage Supervisor reporting to the Venue Manager, you will support leading a team to deliver the daily operations of the venue and provide an exceptional guest experience.
This is a fantastic opportunity where you will use your understanding of products and technical knowledge along with a hands-on approach to create a wonderful experience for our guests and ensure a high level of efficiency across our barista service.
A few of your responsibilities:
- Assist the Venue Manager to lead the team and support in achieving financial and operational targets
- Supervise staff and assist the Venue Manager with training, development and performance management as well as leading daily shift briefings to ensure a smooth transition and handover between all shifts
- Ensure all staff adheres to cash handling procedures, and record all cheque, money, credit card and room charge transactions in the MICROS system in accordance with policy and procedure
- Monitor the quality of food and service to ensure high standards are maintained at all times
- Ensure a high level of cleanliness and hygiene in the workplace; coordinate the maintenance and upkeep of all equipment and materials; and maintain adequate levels of stock to meet demand
What we are looking for:
- Supervisory experience within in a similar large busy environment, with a thorough knowledge of food and beverages
- Demonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expenses
- Exceptional guest service skills with a proactive attitude and natural ability to communicate effectively with a diverse range of guests
- Highly organised and eager, with a high attention to detail
- Current RSA Statement of Attainment
- Flexible availability for work over a 7-day roster
About you:
As an expert in supervisory duties, you understand the essence of leading a team to deliver a world-class service. With exceptional communication skills and ability to create a fresh, positive and exciting environment where safety and service are paramount, you’re poised to excel in this role.
Your role will be pivotal in shaping the success of our Food & Beverage Leadership team at The Star. Join us in making a difference.
What can we offer you:
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It's your time to SHINE!
Click on the link below to make your next career move with The Star.
