For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As the Assistant Housekeeping Manager reporting to the Executive Housekeeper, you will play a key role in achieving operational, financial, and strategic objectives. Your sharp attention to detail, commitment to delivering a world-class guest experience, and ability to lead and inspire a large, diverse team will be essential to your success.

This is a fantastic opportunity where you will take good care of both our team and guests at The Darling.

A few of your responsibilities: 

• Manage and develop the daily operations ensuring departmental objectives are achieved
• Set daily performance objectives for the Housekeeping Services Supervisors
• Monitor and manage team members absenteeism, annual leave, time and attendance
• Support training and career development for the housekeeping department

What we are looking for:

• Previous supervisory or management experience within a hotel
• Demonstrated leadership skills
• Ability to work independently and act on guest requests appropriately
• Flexibility to work across a 24/7 roster including weekends
• Experience building positive working relationships between departments and within the team

About you: 

With your extensive experience in both leadership and housekeeping operations, you understand the importance of delivering exceptional service and maintaining impeccable standards. Your strong communication skills, attention to detail, and positive attitude position you to thrive in this role and inspire excellence across the team.

Your role will be pivotal in shaping the success of our housekeeping department at The Darling. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. 

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.