Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As our Housekeeping Manager, you will be at the forefront in maintaining impeccable cleanliness and comfort throughout the Dorsett Hotel. Collaborating closely with our Executive Housekeeper, you will ensure the highest standards of service through effective rostering, people management, planning, budgeting, training, and productivity control.

This is a fantastic opportunity where you will take good care of our valued guests.

A few of your responsibilities: 

• Lead the operational requirements of the housekeeping department and provide leadership and direction to achieve the department's objectives
• Support the Executive Housekeeper in the development and implementation of business plans
• Partner with other operational teams to ensure the smooth operations of the Dorsett Hotel
• Ensure that operations are within budgetary requirements for labour, product and operational expenses
• Resolve customer service queries and concerns with diplomacy and tact
• Manage team members and complete all people planning requirements including recruitment, training and development and performance management

What we are looking for:

• Previous experience in leading a large and diverse team with high-performance standards within a hotel environment
• Proficient with computers and relevant hotel systems and software (Opera Cloud highly regarded)
• Excellent written and verbal interpersonal skills
• Proven experience developing excellent guest-related standards such as customer service, communication, and grooming
• Flexible availability to suit business requirements

About you: 

Leveraging your expertise in housekeeping best practices, you will develop and implement strategies to optimise operational efficiency, streamline workflows, and consistently exceed guest expectations. Your attention to detail and dedication to excellence will be invaluable in maintaining the pristine condition of our world-class facilities. 

Your role will be pivotal in shaping the success of our Dorsett Hotel at The Star. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking available
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team 
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Opportunity to work with elite professionals and assets

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.