Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Premium Guest Executive, you will be responsible for supporting the continual growth of visitation to our property by leveraging meaningful customer relationships, through exclusive promotions, bespoke events, and personalised one-on-one relationship marketing initiatives. Your dedication to providing exceptional service and crafting memorable experiences will be key to ensuring our guests feel valued and appreciated, ultimately driving loyalty and repeat visits.

This is a fantastic opportunity where you will drive strategic initiatives and contribute to the growth and success of The Star Gold Coast.

A few of your responsibilities: 

• Manage and provide dedicated support to a portfolio of local Platinum and Diamond members
• Represent The Star at hosted events and promotions both on and off site
• Assist with the execution of strategies to increase hosted player visits, identify new premium guests as well as retaining and growing market share
• Obtain Source of Wealth information for members when necessary
• Manage and plan business-related sales and marketing expenditures in line with the approved budget

What we are looking for:

• Exceptional customer service skills and a genuine passion for creating memorable guest experiences
• Attention to detail and the ability to anticipate and meet guests' needs
• Computer literacy with working knowledge of (or the ability to learn) casino operating systems such as Skyros, Opera, Salesforce
• Flexibility to work across a rotating roster, including nights & weekends
• Eligible to obtain a Casino Employee license (which includes thorough background checks)

About you: 

To excel in this role, you'll develop a deep understanding of the gaming industry and a genuine passion for creating extraordinary experiences. Outstanding communication and interpersonal skills are a must, as you'll be interacting with guests from diverse cultural backgrounds.

Your role will be pivotal in shaping the success of our guest experiences at The Star. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking available
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.