Senior Vice President Guest Development & Experience
For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucino Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
The Senior Vice President Guest Development & Experience reports directly to the General Manager Gaming Guest Development & Experience.
As a results-driven professional leading our Premium Guest team, this role will ensure sales targets are met while exceeding guest expectations. This role plays a pivotal part in activating gaming revenue across key business segments and expanding our reach within regional markets.
This is a fantastic opportunity for someone that thrives in a fast-paced environment and is ready to make a significant impact.
A few of your responsibilities:
- Manage and motivate the Premium Sales & Guest Experience team to deliver exceptional service and achieve defined revenue targets.
- Develop and execute targeted sales and marketing plans to grow market share, increase customer engagement, and boost profitability across premium gaming segments.
- Take end-to-end accountability for revenue growth within local premium gaming segments, ensuring alignment with business objectives and stakeholder expectations.
- Cultivate strong commercial relationships with internal and external stakeholders to support brand and business goals.
- Analyse performance trends, customer behaviour, and marketing effectiveness to recommend and implement strategies that enhance guest experience and drive business results.
What we will be looking for:
- 10+ years Sales, marketing and/or guest relations experience
- Gaming experience and Responsible Gaming Liaison Officer (RGLO) training preferred
- Commercial acumen strongly aligned with achieving results
- Demonstrated leadership and coaching capability, with strong mentoring, motivation, conflict resolution, and influencing skills to foster a high-performing, collaborative team culture
- Strategic and commercial acumen, showcasing sales expertise, financial literacy, and a commitment to organisational values and behaviours
About you:
You’re a strategic and people-focused leader who thrives in a dynamic, customer-centric environment. With a strong foundation in coaching, mentoring, and motivating teams, you bring a collaborative and influential approach to leadership. Your proven sales ability, financial acumen, and conflict resolution skills enable you to drive performance and foster a high-performing culture. You demonstrate strong leadership across personal, team, and business domains, consistently aligning your actions with the Star Entertainment Group’s values and vision to drive meaningful outcomes.
What we can offer you:
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- An organisation that values diversity, teamwork and being your best self
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It’s your time to SHINE!
Click on the link below to make your next career move with The Star.
