The Hotel Guest Service Agent, reporting to the Front Office Manager, delivers outstanding service to our guests during check in, check out and throughout the entire duration of their stay. You will be pivotal in managing all guests' requests, maintaining guest accounts and performing daily tasks in line with shift checklists.

We are now seeking expressions of interest for part-time Hotel Guest Service Agents looking to join the team at The Treasury Hotel, Brisbane.

What We’re Looking For:

• Possess a passion for Hospitality and creating memorable experiences 
• Exceptional guest service skills and strong commitment to 5-star customer service 
• Professional telephone manner 
• Ability to effectively communicate and liaise with internal and external clients 
• Excellent organisational skills and high level of computer literacy 

Why You’ll Love It Here:

• Immediate start
• Free buffet meal every shift
• Fresh uniform daily, laundered on property
• Discounted city parking
• Up to 30% off dining & accommodation at The Star Brisbane Venues
• Career growth through The Star Academy
• 24/7 rostered shifts available
• Lifestyle perks: gym memberships, retail discounts, laundry services & more

About The Star Brisbane

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts.

We’re all about inclusion.

At The Star Brisbane, we’re committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia’s First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.

Ready to shine?

Apply now and be part of the team delivering unforgettable experiences at The Treasury Brisbane.